Higher National Diploma in Hospitality Management

The programme consists of compulsory modules.

Each module within this programme is recognised as an individual MQF Level 5 exit award.

Full completion of 120 ECTS leads to:

• Higher National Diploma in Hospitality Management (MQF Level 5, 120 ECTS)

Principles of Hospitality Management – EQF/MQF Level 5 – 12 ECTS

1. Introduction to the Hospitality Industry (Structure, nature and strategies);
2. History of the Hospitality Industry (19^th Century/20^th Century);
3. The Hospitality Industry in the 21^st Century;
4. Trends in the Hospitality Sector;
5. Hospitality Careers and Positions;
6. The inclusion of technology in hospitality;
7. How the tourist/guest has changed;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

This module shall be assessed through the use of an individual assignment (100%)

Managing Hospitality Organisations – EQF/MQF Level 5 – 12 ECTS

1. Different types of Hospitality Service Providers;
2. Different roles within Hospitality management;
3. Management Structures in Hospitality;
4. Issues Impacting Effective Management in Hospitality;
5. Change Management;

Total Contact hours	60
Supervised Placement and Practice hours	6
Self Study hours	194
Assessment hours	40

Assessment Criteria

This module shall be assessed through the use of an individual assignment based on real-life case studies (100%)

Principles of Marketing – EQF/MQF Level 5 – 12 ECTS

1. The importance of Marketing in the Tourism and Hospitality Industry;
2. Customer Needs and Demands;
3. Marketing Mix;
4. The use of Strategic Marketing Plans;
5. The role of Marketing in Strategic Planning;
6. Consumer Buying Behaviour;
7. Market Segmentation, Targeting and Positioning;
8. Pricing Products;
9. Distribution Channels;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

This module shall be assessed through the creation of a short marketing proposal (as a group assignment) (100%)

Information Technology in Hospitality – EQF/MQF Level 5 – 12 ECTS

1. Introduction to Information Technology (Definition, why it is used, Developments);
2. Use of Information Technology in Organisations;
3. History and Use of Information Technology in Hospitality (Productivity, Costs, Services);
4. Different types of software used in Hospitality;
5. Role of IT in Decision Making;
6. IT and the future of hospitality;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

This module shall be assessed through the use of an individual examination (50%) and ongoing practical assessment (50%)

Finance Management in Hospitality – EQF/MQF Level 5 – 12 ECTS

1. The role of Finance in the Hospitality industry;
2. Financial Reporting;
3. Understanding and Analysing Financial statements;
4. Managing cash and cost;
5. Products and services;
6. Investment opportunities;
7. Feasibility studies;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

This module shall be assessed through an individual examination (100%)

Human Resource Management in Hospitality – EQF/MQF Level 5 – 12 ECTS

1. Human Resources in the Hospitality Industry;
2. The legal aspect of Human Resources Management;
3. Human Resource Management Policies and Procedures;
4. Recruitment and Selection;
5. Training and Planning;
6. Performance Management;
7. Trends and Issues in Human Resource Management;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

This module shall be assessed through a group presentation (50%) and an individual examination at the end of the module (50%)

Change Management in Hospitality – EQF/MQF Level 5 – 12 ECTS

1. History of the Hospitality Industry;
2. External and Internal factors shaping the industry;
3. Old and Emerging Markets;
4. Role of innovation in the Hospitality Industry;
5. Issues and Challenges in Human Resource Management in the hospitality industry;
6. Challenges arising due to Media;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

This module shall be assessed through an individual presentation and an individual report based on the presentation at the end of the module (100%).

Events Management – EQF/MQF Level 5 – 12 ECTS

1. What is ‘Event Planning’?
2. Different types of events in the hospitality and tourism industry;
3. The role of the Event Planner;
4. Basics of Events Planning;
5. Benefits of Successful Events;
6. Challenges of Planning Events;
7. The Event Planning Process;
8. Budgeting in Event Management;
9. Crisis Management in Event Management;
10. Health & Safety Requirements in Event Planning;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

This module shall be assessed through a group presentation with the proposal of an event and a report (100%).

Hotel Operations Management – EQF/MQF Level 5 – 12 ECTS

1. What is ‘Operations Management’?
2. History of Operations Management in Hotels;
3. Different types of Operations in the tourism and hospitality industry;
4. Room Department (Reservations, Front Office, Housekeeping);
5. F&B Department (F&B Service Operations, Restaurants, Room Service, Conferencing, Bars);
6. HR Operations (Training, Motivation, Recruitment, Salaries, Performance Management);
7. Marketing Operations (Trends in Hospitality, Digital Marketing, Service);
8. Accounts Operations (Finance, Management Reports, Budgeting)
9. Safety and Security Operations;
10. Maintenance Operations;
11. Managing Hospitality Services;

Total Contact hours	60
Supervised Placement and Practice hours	50
Self Study hours	150
Assessment hours	40

Assessment Criteria

This module shall be assessed through the use of an individual presentation and an individual assignment based on the presentation (100%)

Sustainability in Hospitality – EQF/MQF Level 5 – 12 ECTS

1. What is Sustainable Development?
2. Sustainable Development in Hospitality;
3. The importance of Energy Efficiency;
4. Waste Management & Water Conservation in Hotels;
5. Sustainable F&B Management;
6. Sustainable Financing in Hospitality;

Total Contact hours	60
Supervised Placement and Practice hours	50
Self Study hours	150
Assessment hours	40

Assessment Criteria

This module shall be assessed through an individual assignment (100%).

All modules are mandatory to qualify for this complete 120 ECTS MQF Level 5 Diploma. 

Students who fail to pass/complete all mandatory units will be given exit Awards from Avanza Training Academy, detailing the specific modules achieved and the number of ECTS/ECVETs gained.