Higher National Diploma in Business & Management

The programme consists of compulsory modules.

Each module within this programme is recognised as an individual MQF Level 5 exit award.

Full completion of 120 ECTS leads to:

• Higher National Diploma in Business & Management (MQF Level 5, 120 ECTS)

Principles of Management and Leadership – EQF/MQF Level 5 – 12ECTS

1. Introduction to the principles of management;
2. History of Management;
3. Managing in the 21^st century;
4. What is the role of a manager?
5. Attitudes, behaviour and skills;
6. Mission, vision and values of organisations;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

Case Study & Individual Examination  

Human Resource Management- EQF/MQF Level 5 – 12ECTS

1. What is Human Resource Management?
2. Resourcing and Recruitment of Human Resources;
3. Principles of Effective Performance Management;
4. Human Resource Retention and Development;
5. What is Human Resource Management?
6. Resourcing and Recruitment of Human Resources
7. Principles of Effective Performance Management;
8. Human Resource Retention and Development;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

Case Study & Individual Examination

Managing a Project – EQF/MQF Level 5 – 12ECTS

1. What is a Project?
2. Introducing Project Management
3. The Project Life-Cycle
4. Processes in a Project
5. Introduction to the Project Management areas within organisations

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

Case Study & Individual Examination

Organisational Behaviour – EQF/MQF Level 5 – 12 ECTS

1. Introducing Organisational Behaviour;
2. Types and Concepts of Organisations Structure;
3. Assumptions of Organisational Development;
4. Organisational Culture;
5. Different Types of Groups and Teams.

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

Group Presentation

Change Management in Organisations –  EQF/MQF Level 5 – 12ECTS

1. Importance of Change Management in Organisations;
2. Models of Change Management;
3. Identifying the need for change;
4. Planning for Change within Organisations;
5. Implementing Change Strategies;
6. Monitoring Change Implementation;
7. Reporting on Change Management;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

Individual Assignment & Individual Examination

Customer Relations Management – EQF/MQF Level 5 – 12ECTS

1. What is Customer Relationship Management?
2. Successful CRM factors;
3. The importance of CRM within an organization;
4. The creation of a successful CRM strategy;
5. Managing Customer Information;
6. The use of E-Commerce in CRM;
7. Dealing with conflict in CRM;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

Case Study & Individual Examination

Corporate Social Responsibility – EQF/MQF Level 5 – 12ECTS

1. Introduction to Corporate Social Responsibility;
2. The 5 W’s of CSR (Who, what, where, when, why)
3. Introducing organizational governance;
4. Fair operating procedures;
5. The Environment;
6. Implementing CSR practices in organisations;
7. Organisational Governance and Fair Operating Procedures;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

Group Presentation & Individual Examination

Marketing in Organisations – EQF/MQF Level 5 – 12ECTS

1. Introduction to Marketing;
2. Marketing Tools and Concepts (SWOT Analysis etc);
3. The Marketing Mix;
4. Market Segments and Target Markets;
5. Consumer Markets;
6. The Consumer Buying Behaviour;
7. E-Commerce;
8. Marketing and Sales;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

Case Study & Individual Examination

Fundamentals of Accounting – EQF/MQF Level 5 – 12ECTS

1. Introduction to Accounting Basics;
2. Understanding the role and responsibilities of an accountant;
3. Taking a look and understanding a financial statement;
4. Profit and Loss Statement and Balance Sheet;
5. Differentiating between Bookkeeping and Accounting;
6. Introducing Auditing & Taxation;
7. Processing Information in Accounts;
8. Financial Reporting;
9. Budgeting;

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

Case Study & Individual Examination

Economics for Managers – EQF/MQF Level 5 – 12 ECTS

1. Micro and Macro Economics;
2. Demand, Supply and Equilibrium Prices;
3. Demand Elasticities and Decision-Making;
4. Production and Cost Analysis;
5. Perfect Competition, Monopoly and Oligopoly.

Total Contact hours	60
Supervised Placement and Practice hours	0
Self Study hours	200
Assessment hours	40

Assessment Criteria

Case Study & Individual Examination   All modules are mandatory to qualify for this complete 120 ECTS MQF Level 5 Diploma.  Students who fail to pass/complete all mandatory units will be given exit Awards from Avanza Training Academy, detailing the specific modules achieved and the number of ECTS/ECVETs gained.