Overview

This Diploma has been specifically designed to equip students with theoretical knowledge, understanding and applicable skills for a successful employment trajectory within the Hospitality/Tourism sector. The overarching aim of the Diploma is to demonstrate the student’s competence in applying learnt skills, knowledge and professional development relating to the industry.

The programme provides the required experiences to link theory to practice, developing skills and competencies as well as personal qualities and attitudes which are essential for a managerial position within the Hospitality/Tourism sector. During the course, students will be encouraged to engage in critical and reflective discussions related to this industry.

Knowledge

Learners will be exposed to the theoretical and practical features of Hospitality/Tourism, guiding principles of management, and Human Resources (HR and finance. Issues related to people management, customer relations and service are also areas that are covered during the course. The aim is to ensure students are exposed to demonstrative ways of implementing, maintaining and sustaining high-quality service within the industry.

Skills

Learners will develop an awareness and understanding of the external and internal factors that affect effective management of an organisation, and comprehend the importance and role of HR.

Competencies

Learners will be able to exercise self-management within the context of Hospitality/Tourism and implement specific strategies that are conducive to the needs of the organisation.

Target Audience & Occupation

This Diploma is suitable for individuals who wish to work, or who are currently working within the Tourism/Hospitality industry specifically in management. On completion of the Diploma, successful learners can apply for employment within the management sector.  Candidates who successfully complete this course can pursue the following occupations:

  • Management position in a hotel or tourism organisation;
  • Supporting role in HR management in hotel or tourism organisations;
  • Reservation management; and
  • Supporting role in the finance department in a hotel or tourism organisation.

Successful learners can progress to Level 6 qualifications on completion of this course (suggested progression would be to MQF Level 6 Undergraduate Degree in Hospitality/Tourism Leadership & Management).

Total Contact hours 300
Supervised Placement and Practice hours 0
Self Study hours 900
Assessment hours 300

Malta/EU Fee

€1,900

Flexi-payment terms available.

Benefits

Funding

Receive up to 70% refund with the Get Qualified Scheme.

Malta Further and Higher Education Authority

The Malta Further and Higher Education Authority (MFHEA) was officially launched on the 8th of January 2021 and is legislated by the revised Education Act which came into force on the 1st of January 2021. Our tagline is ‘Quality Education for Confident Futures.’

Our mission statement is:

“to foster the development and achievement of excellence in further and higher education in Malta through research, effective licensing, accreditation, quality assurance, and recognition of qualifications established under the Malta Qualifications Framework.”

The MFHEA focuses on:

  • providing accreditation to further and higher educational institutions;
  • providing accreditation to programmes or courses of studies at further and higher education levels;
  • quality assurance of both educational institutions and programmes or courses;
  • recognition of obtained national or international qualifications as well as prospective qualifications;
  • validation of informal and non-formal learning;
  • research and policy recommendations on issues related to further and higher education.

The MFHEA is an independent, transparent, and international authority. We work to ensure the highest standards and to foster a competent community of empowered individuals, with the right skills to follow their dreams and make the future happen.

Accredited by

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Duration

12 Months

Starting

September, 2024

Delivery

Face to face/Blended

Language

Delivered in English

Credits

60 ECTS/ECVET

Principles of Hospitality Management – EQF/MQF Level 5 – 12 ECTS

  1. Introduction to the Hospitality Industry (Structure, nature and strategies);
  2. History of the Hospitality Industry (19th Century/20th Century);
  3. The Hospitality Industry in the 21st Century;
  4. Trends in the Hospitality Sector;
  5. Hospitality Careers and Positions;
  6. The inclusion of technology in hospitality;
  7. How the tourist/guest has changed;
Total Contact hours 60
Supervised Placement and Practice hours 0
Self Study hours 200
Assessment hours 40
Assessment Criteria

This module shall be assessed through the use of an individual assignment (100%)

Managing Hospitality Organisations – EQF/MQF Level 5 – 12 ECTS

  1. Different types of Hospitality Service Providers;
  2. Different roles within Hospitality management;
  3. Management Structures in Hospitality;
  4. Issues Impacting Effective Management in Hospitality;
  5. Change Management;
Total Contact hours 60
Supervised Placement and Practice hours 6
Self Study hours 194
Assessment hours 40
Assessment Criteria

This module shall be assessed through the use of an individual assignment based on real-life case studies (100%)

Finance Management in Hospitality – EQF/MQF Level 5 – 12 ECTS

  1. The role of Finance in the Hospitality industry;
  2. Financial Reporting;
  3. Understanding and Analysing Financial statements;
  4. Managing cash and cost;
  5. Products and services;
  6. Investment opportunities;
  7. Feasibility studies;
Total Contact hours 60
Supervised Placement and Practice hours 0
Self Study hours 200
Assessment hours 40
Assessment Criteria

This module shall be assessed through an individual examination (100%)

Human Resource Management in Hospitality – EQF/MQF Level 5 – 12 ECTS

  1. Human Resources in the Hospitality Industry;
  2. The legal aspect of Human Resources Management;
  3. Human Resource Management Policies and Procedures;
  4. Recruitment and Selection;
  5. Training and Planning;
  6. Performance Management;
  7. Trends and Issues in Human Resource Management;
Total Contact hours 60
Supervised Placement and Practice hours 0
Self Study hours 200
Assessment hours 40
Assessment Criteria

This module shall be assessed through a group presentation (50%) and an individual examination at the end of the module (50%)

Events Management – EQF/MQF Level 5 – 12 ECTS

  1. What is ‘Event Planning’?
  2. Different types of events in the hospitality and tourism industry;
  3. The role of the Event Planner;
  4. Basics of Events Planning;
  5. Benefits of Successful Events;
  6. Challenges of Planning Events;
  7. The Event Planning Process;
  8. Budgeting in Event Management;
  9. Crisis Management in Event Management;
  10. Health & Safety Requirements in Event Planning;
Total Contact hours 60
Supervised Placement and Practice hours 0
Self Study hours 200
Assessment hours 40
Assessment Criteria

This module shall be assessed through a group presentation with the proposal of an event and a report (100%).

All modules are mandatory to qualify for this complete 120 ECTS MQF Level 5 Diploma. 

Students who fail to pass/complete all mandatory units will be given exit Awards from Avanza Training Academy, detailing the specific modules achieved and the number of ECTS/ECVETs gained. 

  1. Describe in detail various tools and strategies for change management;
  2. Interact with various stakeholders related to the hospitality organisation;
  3. Discuss with other employees and superiors the effectiveness of various strategies undertaken in the organisation;
  4. Undertake further studies in Hospitality Management, possibly pursuing an MQF Level 6 degree

As part of the enrolment process, all applicants will be assessed via Avanza’s interview board. All entries will be assessed on an individual basis.  Learners are required to be 18+ years of age, possess either;

  • Matriculation Certificate (2 Subjects at Advanced Level & 3 at Intermediate Level + Systems of Knowledge) or equivalent;

OR

  • MQF Level 4 Course in Management (60 ECTS) or equivalent;

OR

  • In possession of a minimum MQF Level 3 and a minimum of 7 years working experience in Tourism/Hospitality.;    

AND

  • Students should also have good command of the English Language and in possession of IELT 6.0 or equivalent.

Each module will be assessed based on a mixture of formative and summative assessments methods; Formative; Individual/Group Presentations, Discussions, Classroom Observations. All formative assessment methods will occur during each module and Tutors will provide students with on-going feedback throughout the course. Summative; End of Module Exam, Module Essay, Case Study Assessment (where applicable). All summative assessment methods will occur at the end of each module and will evaluate the student learning.

Location

Avanza Training Academy

Head Office

Oftec Business Centre,
1-2, Notabile Road
Birkirkara, BKR1876
Malta.

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