The programme provides the required experiences to link theory to practice, developing skills and competencies as well as personal qualities and attitudes which are essential for a managerial position within the Hospitality/Tourism sector. During the course, students will be encouraged to engage in critical and reflective discussions related to this industry. Knowledge: Learners will be exposed to the theoretical and practical features of Hospitality/Tourism, guiding principles of management, organisation operations, Human Resources (HR), marketing and finance. Issues related to sustainability, people management, customer relations and service are also areas that are covered during the course. The aim is to ensure students are exposed to demonstrative ways of implementing, maintaining and sustaining high-quality service within the industry. Skills: Learners will develop an awareness and understanding of the external and internal factors that affect effective management of an organisation, comprehend the importance and role of HR, to ensure a sustainable operation is maintained within the industry. Competencies: Learners will be able to exercise self-management within the context of Hospitality/Tourism, implement specific strategies that are conducive to the needs of the organisation. In doing so, student will be competent and fully aware of the importance of managing change, trends within the industry and collaborate effectively with various departments and stakeholders. Target Audience & Occupation This Diploma is suitable for individuals who wish to work, or who are currently working within the Tourism/Hospitality industry specifically in management. On completion of the Diploma, successful learners can apply for employment within the management sector. Candidates who successfully complete this course can pursue the following occupations:
- Management position in hotel or tourism organisation;
- Supporting role in HR management in hotel or tourism organisation;
- Supporting role in marketing department in hotel or tourism organisation;
- Reservation management; and
- Supporting role in finance department in hotel or tourism organisation.
Successful learners can progress to Level 6 qualifications on completion of this course (suggested progression would be to MQF Level 6 Undergraduate Degree in Hospitality/Tourism Leadership & Management).
Total Contact hours |
600 |
Supervised Placement and Practice hours |
0 |
Self Study hours |
1800 |
Assessment hours |
600 |